Leaders in business looking to improve their organization’s performance can do so by improving their emotional intelligence: that is, their skill at identifying, understanding and influencing emotion, and applying it in their leadership techniques.
There is a direct link between the way people feel and the way they perform at work. This is one of the most robust and consistent findings in organizational research. In high performing organizations people feel significantly more engaged, cared for, valued, proud, and motivated than those in low performing organizations. Conversely, in low performing organizations, people feel significantly more fearful, stressed, disempowered and uncertain.
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